Please read through this Policy in detail before you make any purchase, return, exchange or request for refund for your purchases online.

  • Online purchase returns & refunds policy is applicable only for  orders made directly from               Bicycle Craft Co. official website (

  • Product(s) purchased from other than Bicycle Craft Co. official website ( is NOT eligible for return & refund.

  • Product(s) in new & original condition can be exchanged or returned within 07 days from the date of purchase. 

  • Original receipt must be presented for exchange or return.

  • Original product is required. Exchanged or returned product(s) must be in its new and original condition, original product packaging attached with its original price tags and matching serial numbers.

  • Product(s) can be exchanged or returned ONLY to our location “Nee Soon East Community Club” in person by appointment only.

  • Any form of coupons, discount code or promotional code used on the returned product(s) will NOT be returned or refunded.

  • Refund will be issued via your original mode of payment that was used to make the purchase.

  • Any delivery fee paid for the online purchase will NOT be refunded.

  • After we had received and processed your returned purchase(s), the refund will be processed and completed around 7 to 14 working days depending on the processes at your credit card company.

  • Bicycle Craft Co. warranty against manufacturing defects.

  • Product(s) can be returned within 6 months from the date of purchase if there is any manufacturing defect found, subject to prevailing government regulation.

  • Warranty do not cover defect or damages resulting from:

  1. Attempted unauthorized repairs, tampering, alternations, modifications, additions and/ or deletions.

  2. Accident, mishandling/ negligence, abuse/ mistreatment, loss and/ or other calamities whether caused    by nature or negligent act/ omission.

  3. Usage not in accordance with the operation instructions.

  4. Regular wear and tear.

  • Bicycle Craft Co. reserves the rights to reject any exchange or return that do not fulfill any of the above stated requirements.

  • Bicycle Craft Co. reserves the right to amend this policy at any time.